Instead of using Challo to host your meetings, you can use your existing Zoom account. You can only connect your Zoom account to Challo if your tenant administrator enables it for your Challo tenant. 


Installing the Zoom App integration

If an administrator enables Zoom for its members, the settings only apply to members of their tenancy. This means that they can no longer use Challo to host meetings and they have to connect their Zoom account. The settings do not influence the meetings that belong to other Challo tenants.  If another tenant uses Challo for its meetings, then members of your organization join their meetings using Challo.


As a tenant administrator, to install the Zoom application integration:

  1. If necessary, Sign into Challo
  2. Open your profile menu > Tenant settings
  3. Go to Management > Applications
  4. Find Zoom and click Install
  5. In the main menu below Applications, click the new Zoom application
  6. Check Enabled and click Update

The next time a member of your tenancy signs into Challo, they can connect their Zoom accounts to Challo to schedule meetings.


Connecting your Zoom account

Important: You can only connect your Zoom account to Challo if your tenant administrator enables the Zoom application integration for your Challo tenant.


If Zoom is enabled for your organization, Challo prompts you to connect your Zoom account the first time you join a meeting.


To connect your Zoom account to Challo:

  1. If necessary, sign into Challo
  2. Open your profile menu > Profile settings
  3. Go to Your application accounts
  4. Click Connect an account
  5. In the pop-up, click Zoom
  6. Follow the on-screen instructions to connect your account

Using Zoom for your meetings in Challo

After you connect your Zoom account to Challo, the following meetings use your Zoom account to host:


Important:  Challo creates instant meetings in your Zoom account, so you should ensure that your account is configured to not use your Personal Meeting ID for instant meetings. To ensure this setting is turned off:

  1. Login to your Zoom account
  2. Go to your profile
  3. Click Settings > Schedule Meeting
  4. Ensure the Use Personal Meeting ID (PMI) when starting an instant meeting setting is turned off


Removing the Zoom integration

To remove your Zoom integration using Challo:

  1. If necessary, sign into Challo
  2. Open your profile menu > Profile settings
  3. Go to Your application accounts
  4. Find the Zoom application and click Delete
  5. In the confirmation dialog, click Confirm

Alternatively, to remove your Zoom integration using Zoom:

  1. Login to your Zoom Account
  2. Go to the Zoom App Marketplace
  3. Click Manage > Added Apps or search for the Challo app.
  4. Click the Challo app.
  5. Click Remove

If you remove your Zoom integration, the next time you join a meeting, Challo prompts you to reconnect your Zoom account.