When logging a support ticket please provide the following details to help us help you with your issue:


  • A description of the issue and context 
  • How the issue is affecting you 
  • Your expectation of the behavior 
  • Steps to reproduce the issue 
  • Screenshots, if your issue appears in the interface.


Please this information by submitting a ticket here.   If you prefer please send this information to support@cafex.com


Both mechanisms behind the scenes will raise a support request for our support team to progress.