When someone creates a workspace, they are the workspace owner.  Workspace owners are always workspace coordinators.  Workspace owners can transfer ownership to new owner, even if they are part of another organization.

As a workspace owner, to transfer the ownership of a workspace you send a workspace ownership request to someone signed up to use Challo.

  • If they do not accept the request, you remain the workspace owner.
  • If they do accept the request, they become the workspace owner and a workspace coordinator.

Workspace that the members of your organization own are part of your tenancy.  A workspace obeys the tenant’s settings that it is part of. If a workspace owner changes and a workspace becomes part of another tenancy, the different tenant’s settings apply.

Important: If a workspace becomes part of a different tenancy, the workspace assistant email address changes to obey the different tenancy settings.

Sending a transfer ownership request

As a workspace owner to send a transfer ownership request:

  1. Go to your workspace.
  2. Click Workspace Configuration
  3. Click Configure workspace.
  4. Provide a suitable email address in Transfer request.
  5. Click Update.

You can also assign a workspace owner when you create a workspace.  If the workspace owner you assign is from another organization and they automatically accept transfer requests from you, the create wdialog updates to include any custom workspace fields that they require.

Accepting a transfer ownership request

After you accept a workspace transfer request:

  • You become the workspace owner.
  • You become a coordinator of the workspace.
  • The workspace becomes part of your tenancy.
  • The workspace obeys your tenant’s settings.

If the workspace moves between tenancies, it can affect what workspace members see and have access to.

If you decline the workspace transfer request, there are no changes; the workspace owner does not change.

Handling workspace ownership transfer requests automatically

You can automatically accept or decline workspace transfer requests from workspace owners, or members of a tenancy.

To manage your automatic workspace transfer settings:

  1. From the menu, click your avatar.
  2. Click Profile.
  3. Under Workspace transfer settings:
    • Add a new behavior and follow the instructions on screen.
      1. Provide an Email address to handle transfer requests from.
      2.  Set the Scope
        • User—handle requests from the email you provide
        • Tenant—handle requests from anyone in the same tenancy as the email you provide.
      3. Set your Response.
    • Delete or Edit an existing setting.