Trials install fails on Mediabroker GZIP format error.

There is an issue where the GUI trials installer will fail on an install if it cannot find a GZIP version of the file. 

When you download the mediabroker file it will look like the following:

(This is a Mac example)


You must not unzip this down to a .tar file, the installer requires you to pass it the whole .tar.gz file. If you have unpacked this, re-download and do not unpack the mediabroker before proceeding.

Known Safari Issue

Safari has a known issue where it will unpack a file as soon as it is downloaded. To stop this default behaviour simply follow the following steps:

  • Open Safari
  • Open the Preferences menu:
    In Mac OS X: Click Safari > Preferences
    In Windows: Click Edit or Settings (Image) > Preferences
  • In the window that opens, click General
  • Remove the check from the box beside "Open 'safe' files after downloading"
  • Download the file again


The download should now be a .gz format post download and the install should go through as expected.







Comments are disabled on these articles if you require help contact

Have more questions? Submit a request