Getting useful logs for IE issues

Version Numbers

We will need to have the full IE version that the issue occurred on and also the plugin/server version which is essential for us to understand the crash logs.

Console Logs

To access the logs from IE simply right click, then click Inspect Element. This will then bring up a set of windows, just click the "Console" tab. These logs should contain enough information for us to diagnose. 

Plugin Logs

The ieplugin.log & ieplugin.log.ws (websocket log) are located in C:\Users\YOUR_USER_NAME\AppData\LocalLow\FusionVideo .

Note: In a Remote Expert Mobile environment the final directory will be RemoteExpertMobileVideo (not FusionVideo)

 
Crash dumps
 
Crash dumps appear in C:\Users\YOUR_USER_NAME\AppData\Local\CrashDumps\ . In order for crash dumps to be generated they have to be enabled in the registry beforehand. The attached registry script enables crash dumps. We’ve added a .txt extension to the file name to avoid problems downloading it so you will need to remove the .txt extension before running it by double clicking on it.
 
If a crash occurs the dumps tend to be quite big, but can be zipped up to 3/4 MB usually.
 
 
 
 
 
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