Assist iOS App screen share flicker while on AirPlay

Description:

While in a assist call using iOS device which is being projected on AirPlay, it has been noticed that the image of the iPad "Blinks" every second on the Airplay screen. 

 

Workaround:

A work around solution has been made available in Live Assist® 1.2.16 iOS Generic App, where application configuration provides a toggle switch, "Use Legacy Screenshot Mode", enabling this mode provide no flicker while using AirPlay.

 

See attached screenshot with toggle switch, "Use Legacy Screenshot Mode"

 

 

 

 

 

 

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