When interoperating with Cisco Unified Contact Centre Enterprise (UCCE) following behaviour has been observed:
User makes a call from Remote export to a UCCE has ViQ (Video in Queue) enabled, you get the initial video in queue but when connected to agent the remote expert user does not receive the video from the agent.
1. Changes to CUBE config
On CVP you can find sip.properties in C:\Cisco\CVP\Conf\sip.properties and set EarlyOfferSupport to false.
# If set (true), CVP b2bua will use early offer on an outbound call, only if the initial caller used early offer.
SIP.EarlyOfferSupport = false
Then restart each CVP
Comments are disabled on these articles if you require help contact firstname.lastname@example.org.