Using Fiddler to capture HTTPS traffic

To record network traffic between your client and our servers.

Start the recording few seconds before you start the replication of the issue. Stop the recording a few seconds after completing the replication.

The following steps will guide you through the procedure:

  1. Download Fiddler from the following location:
    http://www.telerik.com/download/fiddler/fiddler4
  2. Install Fiddler:
    http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/InstallFiddler - Follow only the first 2 steps in this article.
  3. Enable Decrypt HTTPS traffic:
    http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/DecryptHTTPS
  4. Allow fiddler's certificate if a message pops up:
    http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/TrustFiddlerRootCert/li>
  5. Start capturing the network traffic:
    http://docs.telerik.com/fiddler/Observe-Traffic/Tasks/CaptureWebTraffic
  6. Replicate the issue while capturing the network traffic.
  7. Once you have finished replicating the issue - save the network traffic logs:
    http://docs.telerik.com/fiddler/Save-And-Load-Traffic/Tasks/CreateSAZ
  8. Send the logs to LivePerson.
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