Aligning a custom Agent Console shared view

This is a commonly occurring issue when using the Live Assist Agent SDK to roll your own Agent Console application.

The symptoms appear during a cobrowse session where agent annotations and pointer clicks are not properly aligned against the consumer app, within the shared view element.

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The solution and sample code below has been "lifted" from the sample Agent Console (/agent/console/) that comes with the product. It's a simple piece of HTML

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