CaféX Critical Issue Bulletin 011 - Co-Browse not working with Safari 10.1

Introduction

CafêX QA has detected an issue when using Safari 10.1 and initiating a Live Assist Co-Browse session. The Co-Browse session will initiate on the consumer and state that the screen is being shared but the screen is not replicated back to the agent. This will affect all versions of CafêX Live Assist (TM).

Description

When the consumer accepts a screenshare request from an Agent, the screen share connects but the screen is not replicated to the agent.

This has been traced to a bug in Safari's websocket implementation: https://bugs.webkit.org/show_bug.cgi?id=170463. We believe the issue has now been resolved on Apple's side in Technology Preview drop 28.

Resolution

This issue has been resolved on Apple's side in Technology Preview drop 28. We expect the issue to be officially resolved in the next release of  Safari.
 
If you have any concerns or need more information please contact support@cafex.com.
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