Requesting an emergency license

If you are running a licensed version of Fusion Client SDK, Live Assist or Supervisor Assist there are some circumstances where you may need to request an emergency license. An example is if you lose your FAS Master server from a HA cluster.

Normally you can request a new license from license-request@cafex.com but this is normal business hours, Mon - Fri 09:00 - 17:30 GMT.

To request a license you will need:

  • Company name
  • Contact name
  • MAC address of FAS master in full format, e.g. a2:0d:c1:30:9f:c9
  • Number of sessions (Users if SA)
  • License start / end date.

If you require a license outside of UK business hours then can request an emergency license

Emergency licenses are generated by CaféX support and last for 31 days from the date requested. Once you've applied your emergency license and your HA cluster is up & running you can request a new perpetual license from license-request@cafex.com.

To request an emergency license email support@cafex.com with the following:

Subject Emergency license required for <customer name>

  • Company name
  • Contact name
  • MAC address of FAS master in full format, e.g. a2:0d:c1:30:9f:c9
  • Number of sessions (Users if SA)
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